Refund policy

Please note — delivery timing: Please allow up to 30 days for items to be delivered to your door. Processing times, vendor backorders, and items undergoing embroidery or heat pressing can all extend the timeline. We’ll always keep you posted if your order is held up.

1. General Return Policy

Items may be returned for a refund or exchange within 45 days of the original purchase date, whether purchased in‑store or online.

To qualify for a return, items must be unworn, unwashed, and in sellable condition as received, with all original tags, packaging, and labeling intact. The original receipt or invoice is required. A valid photo ID may be requested for in‑store transactions. All Risk Uniforms reserves the right to deny any return or exchange that does not meet these conditions at its sole discretion.

2. Non‑Returnable and Personalized Items

Customized or personalized products (e.g., name embroidery, logos, special alterations) are not eligible for return or refund. Items that have been worn, washed, altered, or damaged after purchase will not be accepted. If an error occurs due to our mistake (e.g., an incorrect name spelling), we will correct or remake the item at no cost to you.

3. Boot Return Policy

Boots may be returned or exchanged within 45 days of purchase, provided they are unworn, in sellable condition, and returned with the original packaging and invoice. Only boots purchased directly from All Risk Uniforms (in‑store or online) are eligible. Boots purchased elsewhere will not be accepted. A 15% restocking fee applies to all boot returns and exchanges.

4. Refund Policy

Refunds may be issued when an item is defective or damaged, the incorrect item was provided or the item differs from ordered specifications as long as refund is initiated within 45 days. Refunds are processed to the original payment method after inspection and approval. A 15% restocking fee applies to all refunds unless due to company error or product defect.

5. Exchange Policy

Exchanges are accepted within 45 days of purchase for size, color, or style reasons. Items must be unused, unworn, and have all tags attached. A receipt or invoice is required, and any price difference will be charged or credited accordingly. A 5% restocking fee applies to all exchanges.

6. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to an All Risk Uniforms error. Use a trackable shipping service when you mail your item. All Risk Uniforms is not responsible for lost or undelivered packages.

7. Pick‑Up Policy

Customers may pick up in‑store or request shipment at the current rate. We will hold your items forever until you come to pick them up. You will not forfeit them or be charged a holding fee. If you get held on, go out on a strike team or forget; we will have your item hanging up and waiting for you when you get here; you paid for it and it's yours.

8. Right of Refusal

All Risk Uniforms reserves the right to inspect all returned merchandise and to deny any return, refund, or exchange that does not comply with this policy. Items showing signs of wear, alteration, misuse, or damage beyond manufacturer defects will not be accepted.

9. Legal Disclaimer

All Risk Uniforms may modify or discontinue this policy at any time without notice. We are not liable for shipping delays, third‑party handling issues, or damage during transit. This policy does not limit your rights under applicable consumer protection laws.

This policy applies to retail and online purchases made through All Risk Uniforms locations or www.AllRiskUniforms.com

10. Customer Complaints

All Risk Uniforms values all customer feedback and takes every concern, complaint or comment seriously. These can provide important insight that will help us improve our products, services, and overall customer experience.

All complaints will be handled directly by the store owner to ensure each issue receives prompt and personal attention. Every customer will be treated with respect and given a honest and balanced evaluation, with the goal of resolving the matter quickly and professionally.

We encourage customers to share their concerns in person, by phone, or via email at the contact information listed below. Using one of these methods you will receive a prompt reply from one of the owners by the communication method you list in your message.

Please do not direct complaints toward floor staff as they are hardworking team members focused on daily operations and not decision-makers within the corporation. Inquiries should be saved and brought directly to the store owner, where they can be properly addressed and resolved.